We’re preparing to open a new chapter for our beach club, with an ambitious transformation that will redefine the guest experience and set a new standard for the venue.

As we prepare for this next phase, we’re looking for a Head Hostess who understands that exceptional hospitality begins long before a guest takes their seat. From the first welcome to the final farewell, you’ll play an important role in creating an experience that feels effortless, considered and memorable.

Please be aware that this is a temporary role until 30th April 2027. There is the possibility that this position may be made permanent however it depends on the business demand at the time.

What you'll do

To create a welcoming, professional first impression for every guest through warm, confident and consistent hosting.
Lead, coach and support the hostess team, setting clear expectations for appearance, punctuality, conduct and guest engagement.
Oversee the guest arrival, greeting, reservation, seating and departure experience throughout service.
Personally welcome VIPs and returning guests where appropriate and ensure their preferences and special requests are communicated.
Coordinate with the Floor Manager, waiters, security and other relevant departments to maintain smooth guest movement and service.
Monitor hostess attendance, grooming, uniform standards, breaks and shift coverage; arrange cover in line with operational needs.
Train new hostesses in greeting standards, telephone etiquette, reservation procedures, seating protocols and complaint handling.
Observe team performance, provide immediate coaching and report ongoing performance concerns to the Floor Manager.
Ensure telephone calls, messages, reservation enquiries and guest requests are answered accurately and within Company response standards.
Identify opportunities to improve guest flow, waiting times and the overall arrival experience; communicate recommendations to management.
Maintain records, reservation notes, shift handovers and incident reports accurately and on time.
Participate in Company induction, refresher training, meetings and required audits
Perform additional duties as required or requested by the Floor Manager, Food and Beverage Manager or General Manager.

What you'll bring

Thai nationality or eligible work permit.
Strong spoken English.
Experience working on a reception desk or customer service experience and leading others
A natural warmth with people, plus a calm head when the queue builds and every table is turning at once.
Confidence using a reservation system.

What you'll get

Competitive salary
Service charge
Seasonal role until 30th April 2027
Full-time role
Daily food allowance

We believe diverse perspectives create stronger ideas, better experiences and more innovative businesses. That's why we're committed to creating an inclusive workplace where everyone has the opportunity to do their best work, regardless of background, identity or experience., identity or experience.